Support
Frequently Asked Questions
Answers to the questions we hear most from clients and partners.
What should I do if I forget my password?
Go to the login page and click 'Forgot Password'. Enter your registered email address to receive a reset link and follow the instructions. You will be guided through the steps.
Account
How can I enable Two-Factor Authentication (2FA)?
Navigate to your profile’s 'Security Settings', click 'Enable 2FA', scan the provided QR code using an authenticator app, and verify your setup by entering the 6-digit code.
Security
I lost access to my authenticator app. What should I do?
Use one of your recovery backup codes provided during 2FA setup. If you've lost those too, contact support for manual verification and recovery.
Security
How do I view or manage my active sessions?
Go to your Profile → Active Sessions. There, you can view device details and terminate any suspicious sessions.
Security
Where can I find analytics for my account activity?
Under the 'Dashboard' section, you'll find detailed analytics on your activity, including recent logins, resource usage, and performance insights.
Dashboard